Does Tmobile Replace Water Damaged Phones?

What happens when you report a phone stolen T Mobile?

If your device is lost or stolen, suspending your service will help prevent additional charges from unauthorized users.

Once you suspend your line, it will be inactive and unavailable for use.

If you find your device, you can restore service to the line by returning to My T-Mobile..

How do I get a replacement phone from T Mobile?

Log in to My T-Mobile. Select PHONE. If more than one phone is on your account, select the name/phone number from the drop-down menu connected to the device you’re filing a claim for. Select File a claim or File damage claim or Report lost or stolen.

Is it too late to put my phone in rice?

Leave the phone in the rice for at least 24 to 48 hours. Ideally, do not even try to take the phone out to check if it has started working or not. If there wasn’t too much water damage, your phone should start working. Please keep in mind that there is no guarantee that your phone will survive a dunking in water.

Does tmobile insurance cover water damage?

T-Mobile’s Basic Device Protection Plan covers malfunctioning phones, accidental damage (including cracked screens and water damage), loss and theft. Like Protection 360, the plan covers your phone, charger, battery and SIM card; and other accessories are only covered if they’re lost or stolen with your phone.

Does asurion replace water damaged phones?

Asurion protection includes liquid damage, but not all policies do. With most wireless insurance programs you pay month to month as long as your coverage continues.

How long does it take for T Mobile to replace a phone?

Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days. If you provided your email address when filing your claim, you’ll get an email with tracking info alerting you that the device has been shipped.

Does insurance cover water damage to phone?

Insurance for your phone is through Asurion. This insurance does cover the phone being lost, stolen, or damaged. This includes water damage. When you file claim, deductible has to be met, (which can be $149-$199), and a replacement will be sent to you.

Does tmobile fix phones?

No. They do not. If you have a problem with your phone that requires repair you will need to call 1-866-866-6285 to file a repair claim if you have T-Mobile JUMP or some other kind of insurance on the phone. T-Mobile retail store staff do not have the expertise to repair any android or Apple smart phone on premises.

How do I know if my phone screen is damaged?

Check for image quality issues There are a few things to look for on Android phones, and some apps to help you do it. Grab Screen Test from the Market. This app will basically display a number of patterns and colors to help you check the screen and image quality. First, look for dead or stuck pixels.

Can a water damaged phone be repaired?

Well here’s the good news. If you backed everything up – you should be okay. But more importantly, phones don’t die upon immediate contact with water, meaning you can fix them even when there’s significant damage. You just have to act fast and take the right steps.

How much is a replacement phone T Mobile?

Access to lower service fees: for iPhone – $29 for screen damage*, or $99 for any other iPhone accidental damage; for iPad – $49 for accidental damage*. Apple-certified repair or replacement with Express Replacement Service.

Can I trade in my phone if its cracked T Mobile?

No, if you are able to take your device into a T-Mobile store and it turns on and there is no visible damage, such as water damage or a cracked screen, you can simply trade in your phone and purchase a new one for the subsidized/ down payment price.

How long does it take to get a replacement phone?

About how long does it usually take to get the new one in? Usually only takes about 1-3 days unless the phone is on back order.

Can I exchange my phone T Mobile?

T-Mobile will gladly assist you with your Returns. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.

How much does it cost to replace a phone with Asurion?

Repairs as low as $29 so breaking your phone won’t break the bank.

Will T Mobile give me a replacement phone?

Call us at 1-800-937-8997 to talk to an expert if you still need help. If possible, call from a different device so we can work on your issue. T-Mobile stores can help you reach Care, but aren’t equipped to fix or immediately replace devices.