Question: How Do I Speak To Someone At Hermes?

How do I contact my Hermes by phone?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand..

What do I do if my Hermes Parcel not delivered?

Your courier will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.

What happens if a package is delivered to the wrong address?

Companies will be alerted by the sender or their tracking system that the shipment wasn’t delivered to the right address. Even if you don’t alert them of the wrong delivery, they still might call your house or show up at your door asking where the package is.

Can Hermes pick up my parcel?

All we need next is a few details about your parcel. You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

How can I speak to Hermes UK?

Hermes UK Telephone Number: 0330 333 6556.

Where is my Hermes parcel?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

Why has my Hermes Parcel been delayed?

Why has my parcel been delayed? In the event that the delivery of your parcel is delayed, updates within the Hermes Mobile App will let you know about any holdups. If you would like to enquire further into a delay, please contact the retailer.

Are Hermes reliable?

Hermes were a reliable courier company but that has completely changed during the last few years, and it is getting worse….Myhermes Reviews.Shipping & DeliveryOn-time DeliveryGreater than 12%Accurate And Undamaged OrdersGreater than 68%Customer ServiceCommunication ChannelsEmail, Live Chat, Telephone9 more rows

What does on its way mean Hermes?

Your parcel is at the nearest depot to its destination, waiting for delivery. Out for delivery. Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place.

What happens if a parcel goes missing?

If you’ve dispatched a parcel that is late or lost, you will usually be entitled to compensation under CRA, covering at least the cost of the delivery. “Contact the delivery company to claim this, and consider whether you’ve paid for insurance or if additional cover was included, such as recorded delivery.

Does Hermes have a live chat?

Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

How long does Hermes take to deliver?

We’ll deliver your parcel within the agreed timeframe i.e. next day, 48 hours, standard 3-5 days. Your parcel is making its way through our depots to your local courier/ParcelShop. Depending on the retailer you’ve ordered from, you may get an email on the day of your delivery with a delivery time slot.

How do I track my return with Hermes?

You can track a parcel you’re returning in the same way as one you’re receiving. All you need to do is enter the 16 character parcel tracking code into the tracker. If you’re returning a parcel using a Print In-Store device, make a note of the long number underneath the printed label and enter it in the box above.

How can I get a hold of Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.