Question: What Do I Do If My Parcel Is Not Delivered Royal Mail?

Why has my parcel not been delivered?

It may be that your parcel is simply delayed because of issues, such as bad weather, vehicle accidents and heavy traffic.

If when you check the tracking your parcel has not been scanned by the courier for more than 24 hours, please contact our customer service team..

How do I claim from Royal Mail for a lost parcel?

What you’ll need to make a claim >>Full details of the sender and recipient.Service used (e.g. 1st Class, Special Delivery Guaranteed, International Signed For)Date and location of posting.Electronic copy of your proof of posting.Electronic copy of your proof of value/cost price.More items…

Who is responsible if a parcel goes missing Ebay?

It is the seller’s responsibility to get the item to the buyer. If it is lost in the post (Royal Mail considers items delayed for 15 working days not including the day it was posted) and only after that it is considered lost. Some buyers will wait, some won’t.

What happens if the Post Office loses my package?

If your package was shipped and delivered by USPS, but it’s missing, you’ll need to file a claim regardless. If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS.

What do I do if my Royal Mail parcel doesn’t arrive?

If it’s at least 3 working days late If your post arrives 3 or more working days after it’s due (or 24 hours for Special Delivery) you can claim compensation for the delay. If it’s not arrived by 10 working days (5 days for Special Delivery) after it’s due you can claim compensation for loss of post.

What happens if post is not delivered?

If you’re not at home, we’ll attempt to deliver your item* to your neighbour and leave a card. If we can’t deliver to them, we’ll leave a card and take the item back to the Customer Service Point. You can then either collect it or arrange a Redelivery (full details will be on the card).

How long before mail is considered lost?

7 daysFor most mail classes, the package must be lost for at least 7 days from the date of mailing before you can initiate a request to have the USPS search for the missing mailpiece.

Who is responsible for a lost package?

Liability of Lost Packages Did you know? The seller is responsible for the package until it reaches the buyer. This means that as a seller, even though the package is out of your hands – you are responsible for it until the tracking states “Delivered” or “Notice Left”.

What happens if a parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.