Question: What Happens If I Am Not At Home For Hermes Delivery?

What happens if you’re not home for a delivery?

If you’re not at home at the time of delivery, the courier will try to reach you to arrange a new attempt or leave a note at your door with more information.

If you’ve entered a mobile phone number when you originally placed your order, you will also receive a text message with a unique link to manage your shipment..

How can I speak to Hermes UK?

Hermes UK Telephone Number: 0330 333 6556.

What happens if a parcel goes missing?

If you’ve dispatched a parcel that is late or lost, you will usually be entitled to compensation under CRA, covering at least the cost of the delivery. “Contact the delivery company to claim this, and consider whether you’ve paid for insurance or if additional cover was included, such as recorded delivery.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work. You can find these on your confirmation e-mail sent at the time of booking.

How do I divert my parcel Hermes?

You can now divert your parcel at any point in your parcels journey to your chosen safe place or a neighbour. Just enter your 16 digit tracking number and delivery postcode to see the options available. How can I change my delivery address?

Can Hermes deliver to a shop?

Hermes ParcelShops are a really easy way to send, collect and return your parcels. Your nearest ParcelShop will be a local shop meaning it’s nearby and open at times that suit you. You can send and return parcels at a ParcelShop quickly and easily – no more rushing to the Post Office at lunch time!

How do I contact Hermes about a missing parcel?

If you’d prefer to speak to us, you can call us 8am-6pm Monday to Saturday on 0330 808 5456 – make sure you have your tracking code or 8 digit calling card number to hand. You’ll get the most up to date information on your parcel. If you still need help you can speak to one of our customer service agents.

What happens when a delivery is attempted?

When the tracking tool shows Delivery attempted – rearrange delivery, this means that a courier visited your property but was unable to leave your item. There are a few reasons why our courier may be unable to deliver your item. The item required a signature and there was no one at home.

What does on its way mean Hermes?

Your parcel is at the nearest depot to its destination, waiting for delivery. Out for delivery. Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place.

Can you actually speak to someone at Hermes?

Get in touch with Hermes by phone To speak to Hermes on the phone, call 0330 333 6556. … When somebody answers your call, you can get assistance with your own delivery. Another helpline is 0330 333 6556, but this one requires you to enter a 16-digit parcel reference number or 8-digit calling card number.

Why can’t I divert my Hermes parcel?

If you have a parcel that’s due to be delivered and you’d like to divert to a neighbour or safe place, first go to our parcel tracking page. Enter your parcel’s 16-digit tracking number and delivery postcode. … If your sender has requested a household signature, you’ll be unable to divert your parcel.

What happens if I’m not home when Amazon delivers?

Delivery Information If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will leave a “We missed you” card. We’ll make three delivery attempts on consecutive days.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.