What Are The Benefits Of Live Chat?

Is live chat safe?

Each connection to LiveChat servers is encrypted with 256bit SSL protocol, both for agents using the application and customers using the chat widget on your website..

Why is Chat important?

Live chat is well suited to providing customer support. You can solve customer’s problems faster and improve customer satisfaction. Your customers receive a response much faster than they would through email or support tickets that can take hours or even days.

How much does live chat cost?

The price for one agent is also different for each plan: $19 for Starter, $39 for Team, $59 for Business, and a custom price for Enterprise. You can get a 15 percent discount off your LiveChat purchase by subscribing for 12 months.

How do you reply to a live chat?

Canned responses are predefined responses that can be called during the chat. To use it in Tidio, you type “/” (forward slash) and follow it with a word or the first few letters of any word that is included in the response.

How can I chat with customer service?

10 Writing Skills Agents Need to Chat with CustomersMix templates and free text. … Read critically. … Use the brand voice. … Signal to the customer when he needs to wait or when you’ll wait. … Ask probing questions. … Empathize. … Close with something genuine and specific. … Admit when you don’t know something.More items…•

How can I improve my chat support?

10 Best Practices to Improve Live ChatRemember That It’s a Chat. … Show Real Empathy. … Avoid Passive Writing – Stay Active! … Offer a Survey for Feedback, But Keep It on the Same Channel. … Find Ways to Personalise the Conversation. … Don’t Ask for Too Much Information at Once. … Treat the Customer as a Friend. … Make Sure the Live Chat Team Have the Right Personalities.More items…•

How do I do a live chat?

To engage proactively, select a customer from the visitors list and click the start chat button. A chat will automatically open on the visitor’s screen. To make the interaction more personal, start the chat with a tailored first message by clicking on send custom message button.

What is chat customer service?

A chat service is any online service or technology that enables text messages to be translated in real time between participants. Often used in customer service as “live chat,” a chat service connects a customer service agent with a customer for a real-time, instantaneous conversation.

How do you greet customers on live chat?

Here are some tips for being a good listener:Clear your mind for a moment. Just listen to what the customer has to say. … Put yourself in their shoes. It’s easy to assume that a customer should understand things the way you do. … Repeat after them. Clarify a customer’s question or request by restating it. … Ask questions.

Which app is best for live chat?

LiveChat (Web, Windows, Mac, iOS, Android )tawk.to (Windows, Mac, iOS, Android)Smartsupp (Web, iOS, Android)LiveHelpNow (Web, Mac, Windows, iOS, Android)Olark (Web, iOS, Android)SnapEngage (Web, iOS, Android)HubSpot (Web, iOS, Android)Chatlio (Web, Slack)More items…•

How does a live chat work?

So, how does live chat work? It’s as simple as copy-pasting a few lines of code onto your website, running a chat client, and setting up your accounts and rules. From there, the functions of the software are available for you to set to your needs. And, your online visitors can start to chat with you in real time.

Do customers like live chat?

Live chat has become the leading digital contact method for online customers, as a staggering 46% of customers prefer live chat compared to just 29% for email, and 16% for social media.