Why Is My Telstra Internet Not Working?

How do you troubleshoot network connection problems?

How to Troubleshoot a NetworkCheck the hardware.

When you’re beginning the troubleshooting process, check all your hardware to make sure it’s connected properly, turned on, and working.

Use ipconfig.

Use ping and tracert.

Perform a DNS check.

Contact the ISP.

Check on virus and malware protection.

Review database logs..

How do I restore network connection?

How to reset network settings on an Android deviceOpen the Settings app on your Android.Scroll to and tap either “General management” or “System,” depending on what device you have. … Tap either “Reset” or “Reset options.”Tap the words “Reset network settings.” … You’ll have to confirm that you want to reset your network settings.

Why is my Telstra smart modem not working?

Re: Telstra smart modem not working You could try rebooting the modem. If that doesn’t work try a factory reset by pressing the reset button with a paper clip for about 10 seconds. Modem should reboot resetting everything to factory defaults.

Why is my Internet connection not working?

Check that Wi-Fi is turned on and you are connected. Turn Wi-Fi on. If this is not displayed, or none of the bars are filled in, you may be out of range of a Wi-Fi network. Move closer to the router, check to see if you have a stronger Wi-Fi connection, and try again.

How do I reset my Telstra Internet?

Reset the wireless modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.

Why is my NBN not working?

Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.

Why is my WiFi connected but no Internet?

WiFi connected but no Internet: Start with the router To identify router problems, connect other devices like your mobile phone to the WiFi and see if it works. If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. … One good way to fix the router is to restart it.

Why does my phone say connected but no Internet?

The first rule of IT-related fix is turning it off and on again, it fixes about 50 percent problems. So, if your phone is not connecting to the internet even if the phone is connected to the Wifi router. Go to the settings and turn the Wifi toggle off and on again and see if it fixes your issue.

How do I reboot my NBN modem?

How do I power cycle (reboot) my Modem/Router?Turn off both nbn modem and wireless router for 5 minutes.Turn on nbn modem and wait 5 minutes, the light should remain orange.Make sure the wireless router is plugged into port UNI-D1 on the nbn modem.Turn on the wireless router and wait a few minutes and the nbn modem light should turn blue.Test the connection.

How do I reset my Telstra Gen 2 modem?

To reset modem press reset button for at least 10 seconds while modem is powered on. Modem will reboot resetting all settings including password to factory defaults.

How do you solve troubleshooting problems?

Choose Start→Control Panel and click the System and Security Link. Under Action Center, click the Find and Fix Problems (Troubleshooting) link. You see the Troubleshooting screen. Make sure that the Get the Most Up-to-Date Troubleshooters check box is selected.

How do I know if my NBN is connected?

If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool. The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address.